Dave Anstey
Director of Business Development & Partner Relations
“We’re the Industry Leader”. “We’re best-in-class”. “We succeed where others fail”. Blah blah blah…
Recognise any of these statements?
Being proud of your capabilities and achievements is admirable and critically important to business success – but knowing your limitations and learning from them is just as important.
Looking critically at yourself and having a program of continuous improvement is a big part of this learning cycle. But that’s definitely not the end of it. Getting feedback from the outside and, more importantly, acting on it, is crucial.
Whether it’s periodic feedback surveys, NPS data collection, transactional satisfaction surveys or simply taking the time to listen to your customer and documenting that feedback for action, utilising what your customers have to say is vital if you’re genuinely going to earn any of the accolades noted at the beginning of this post.
We are very proud of our 5-Star project feedback reports at LEVEL8, but getting a 4/5 for one category in a recent survey has given us a great learning opportunity. If we’ve got improvements to make, well, we can’t address them if we don’t know about them.
Ask for critical feedback and don’t get upset if you receive it – relish it as an opportunity to become better. It’s then that it becomes something to boast about!
Need any help from a talented project implementation services provider? Want to speak to a trusted Elite Unit4 Financials by Coda specialist partner, that knows from experience how to get the big jobs done?
Get in touch with the LEVEL8 team via the details on our Contact Us page.
And if you did want to read more about what our customers say about LEVEL8, check out some of that feedback mentioned here… TESTIMONIALS – LEVEL8 Solutions
